Privacy Policy

Privacy Policy – Oahu Best Tours

Operated by If Can, Can. LLC
Last updated: [Jan. 01, 2026]

This Privacy Policy explains how If Can, Can. LLC doing business as Oahu Best Tours (“we”, “us”, “our”) collects, uses, shares, and protects the personal information of guests and website visitors. It also explains your choices and rights in relation to that information.

This Policy applies when you:

  • Visit our website at www.oahubesttours.com

  • Make an inquiry, sign up to receive updates, or contact us

  • Make a booking for any of our tours or activities (including bookings processed through our online booking partner)

By using our website or booking a tour with us, you agree to the terms of this Privacy Policy.

1. Who we are

We operate as a local tour and activity provider on the island of Oahu, Hawaiʻi.

Data Controller:
If Can, Can. LLC (dba Oahu Best Tours)
Contact Us

For our online booking system, we work with FareHarbor B.V. (“FareHarbor”), which provides the reservation and payment technology we use to process your bookings. When you submit your personal information through the FareHarbor booking form on our website, we remain responsible for how that data is used, and FareHarbor processes it on our behalf in accordance with our instructions and applicable data protection laws.

2. Types of information we collect

We collect the following categories of personal information:

a. Information you provide to us directly

When you:

  • Make a booking (online, by phone, email, or in person)

  • Contact us with questions or special requests

  • Sign up for our newsletter or promotions

  • Leave a review or feedback

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing address and/or hotel/accommodation location

  • Tour details (date, time, group size, specific tour booked)

  • Names and basic details of other guests in your party

  • Special requirements (e.g. mobility needs, dietary restrictions, accessibility needs)

  • Optional marketing preferences (whether you want to receive emails from us)

Payment information
We use FareHarbor and their integrated payment providers (such as Stripe, PayPal, or Adyen) to securely process card payments. We do not store full credit card numbers or CVV codes on our own systems. Card data is handled directly by PCI-compliant payment processors.

b. Information collected automatically

When you visit our website or use the online booking form, we and our service providers may automatically collect:

  • IP address and general location (country/region)

  • Device and browser information

  • Pages viewed and time spent on our site

  • Referring website or advertisement

  • Actions taken on the site (e.g. which tours you view, starting a booking, completing a booking)

This information is typically collected using cookies, pixels, and similar technologies for analytics and basic site functionality.

3. How we use your information

We use your personal information for the following purposes:

  1. To provide and manage your bookings

    • Process reservations and payments

    • Send booking confirmations, reminders, and important updates about your tour

    • Manage changes, cancellations, and refunds

  2. To communicate with you

    • Answer your questions and respond to inquiries

    • Provide support before and after your tour

    • Inform you about schedule changes, weather impacts, or safety information

  3. To improve our services and website

    • Understand which tours are most popular

    • Improve our website usability and content

    • Monitor and protect our systems from fraud or abuse

  4. Marketing and promotions (optional)

    • If you choose to opt in, we may send you emails about new tours, special offers, or local tips for future visits to Hawaiʻi.

    • You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

  5. Legal and compliance

    • Maintain records for tax, accounting, and reporting requirements

    • Comply with applicable laws and regulations

    • Respond to lawful requests from public authorities

4. Legal bases (for guests from the EU/UK and similar jurisdictions)

Where applicable law requires a legal basis for processing, we rely on:

  • Contract – to process and manage your bookings and payments

  • Legitimate interests – to run and improve our business (e.g. analytics, fraud prevention, customer support), while respecting your privacy

  • Consent – for optional marketing communications and, where required, certain cookie uses

  • Legal obligations – to comply with tax, accounting, and other regulatory requirements

5. How we share your information

We do not sell your personal information. We may share your information with:

1. Service providers and business partners

  • FareHarbor – our online booking and reservation provider, which processes guest data on our behalf so we can manage bookings and payments.

  • Payment processors – to securely handle card transactions (e.g. Stripe, PayPal, Adyen).

  • Email and communication tools – to send confirmations, reminders, and service updates

  • Analytics and website tools – to help us understand website traffic and performance

2. Other parties, when necessary

  • Professional advisors (lawyers, accountants, insurers) for business and compliance reasons

  • Public authorities, law enforcement, or regulators when required by law or necessary to protect our rights, guests, or others

Whenever we share information with third parties, we require them to protect your data and use it only for the purposes we’ve specified.

6. International transfers

Our business is based in Hawaiʻi (United States), but some of our service providers, including FareHarbor, may process data in other countries. When personal information is transferred outside your home country, we take appropriate steps to ensure it is protected in line with applicable privacy laws and with FareHarbor’s Data Processing Agreement.

7. Data retention

We keep your personal information only as long as needed for the purposes described in this Privacy Policy, including:

  • To complete your booking and deliver your tour

  • To comply with legal, tax, and accounting obligations

  • To resolve disputes and enforce our agreements

In general, we may retain booking and transaction records for up to 7 years (or longer if required by law). Marketing contact information is retained until you unsubscribe or we no longer need it for the original purpose.

8. Cookies and similar technologies

Our website and online booking system use cookies and similar technologies to:

  • Enable essential site and booking functions

  • Remember your preferences

  • Analyze how visitors use our site

  • Support basic marketing and performance tracking

Some cookies are set by our own site and some by third-party tools we use (such as FareHarbor’s booking engine and analytics providers). You can often control cookies through your browser settings, but disabling certain cookies may affect how our site and booking form function.

If required by applicable law, we will display a cookie banner and/or request your consent before setting certain types of cookies.

9. Your rights and choices

Depending on where you live and which privacy laws apply, you may have some or all of the following rights in relation to your personal information:

  • Access – request a copy of the personal information we hold about you

  • Correction – ask us to correct inaccurate or incomplete information

  • Deletion – request that we delete certain information, subject to legal limits

  • Restriction – ask us to limit how we use your information in certain circumstances

  • Objection – object to certain types of processing, such as direct marketing

  • Data portability – request transfer of certain data in a structured, commonly used format where technically feasible

You can exercise your rights or ask questions about your data by contacting us using the details in the “How to contact us” section below. We may need to verify your identity before responding.

For privacy requests specifically related to FareHarbor’s own systems (where they act as controller), you can refer to FareHarbor’s Privacy Statement and data request links on their site.

10. Children’s privacy

Our tours and website are not directed at children under 16, and we do not knowingly collect personal information directly from children without appropriate parental or guardian consent. If you are a parent or guardian and believe that a child has provided us with personal information without your consent, please contact us and we will take appropriate steps to remove that information.

11. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. This includes:

  • Using secure, reputable providers for hosting, booking, and payments

  • Ensuring that payment card data is handled by PCI-compliant processors and not stored on our own systems

  • Limiting access to personal information to staff and service providers who need it to perform their roles

No system can guarantee 100% security, but we continuously work to protect your data and review our practices regularly.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we do, we will update the “Last updated” date at the top of the Policy. Significant changes may be highlighted on our website.

13. How to contact us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact us at:

If Can, Can. LLC (Oahu Best Tours)
Email: oahubesttours@gmail.com
Phone: 808 228 5972
Mailing address: 134 Kapahulu Ave. Honolulu, HI 96815